RESOURCES

The purpose of this page is to provide you with a selection of some 60 pieces that might be of use to you depending on your purpose. The materials have been arranged logically according to subject.

You will need Microsoft WORD, Powerpoint and Excel to download these materials.

Feel free to download the materials as they are offered at no charge.

Business Plans
A Full Marketing Plan
Target Marketing: Targeting Everyone, Targeting Noone
Competition Analysis: Beyond Description
When 11 = 1
Writing the Winning Business or Service Plan
Business Plan Credibility and You

Computer Resources
Mike's Microsoft Office Suite XP Manual
Microsoft Outlook: Getting Out of the Starting with a PIM (a work in progress)
Powerpoint on a Page

Human Resources/Organizational Behaviour
Fire and Ice: An Examination of Canadian vs. American Values
Organizational Behaviour Wisdoms
Self Managed Work Teams - Quality Progress, 1996
Self Managed Work Teams, Powerpoints

Job Seeking Strategies
Employment Avenues
Making a First Impression
Preparing for the Interview
The Cover Letter
The Resume: Chronological Style
The Resume: Functional Style
Writing a Resume
Critiquing a Cover Letter and Resume
Networking Places and Groups
Do's and Don'ts in the Employment Chase

Management
Capital Budgeting for Future Managers
Customer Service: The Name of the Game
Customer Relationship Management
Customer Relationship Management, Powerpoints
Customer Service: A Generic Plan
Customer Service Plans: Some Ideas
Focus Group Sample Instrument
Focus Group Action Report
General Manager Behaviour
General Manager Thinking
Running Better Business Meetings: Not a Contradition in Terms
Six Sigma Statistical Methods Using Minitab 13 Manual
Six Sigma Statistical Methods Using Minitab 13 Manual, PowerPoint Slides
SWOT Explained
The Search for and Control of X, University of Buffalo Presentation

Networking Concepts
Ken Sullivan's Networking Tips
Mike's Networking Tips
Networking Groups and Places
Networking Tips by Coleen Clarke

Presentation Tips
"Like, It Goes Like This, Like"
Presentation Tips 1

Quality Assurance
ABC's of SPC
Leetrexe Limited: A TQM Case Study
Mike's Integrative Problem Solving Model
Problem Solving Models Part 1
Problem Solving Models Part 2
Design of Experiments
SPC In A Maintenance Environment: A Case Study
Time Management for Quality Assurance Auditors
Time Management Parable

Questionnaire Design
Questionnaire Samples

Report Writing Skills
Information Mapping "Before" Memo
Information Mapping "After" Memo
Information Mapping Sample Report

Small Business Resources
What Stands in the Way of Starting Your Own Business?
Cashflow Management for Small Business
Internet Presence Options for Small Business
Small Business Wisdoms
The (E) True Entrepreneurship Story
The Home Based Business

Web Design
My First Web Site